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Smart meter incompatibility

posted Sep 29, 2010, 2:18 PM by ema-1 ema-1   [ updated Sep 29, 2010, 2:30 PM ]
[NZ Consumer Magazine]

"Carol wasn’t impressed at this incompatibility – and neither were those members who responded to our latest survey on energy suppliers. “The ‘smart’ meter was installed by Meridian. I changed to Mercury who were unable to use this meter electronically. What a waste of resources!” said one."

"Companies often didn’t upgrade the smart meter with one of their own as Genesis claimed. Under their new supplier, some consumers had to return to estimated invoices and visits from a meter reader."

[Conclusion:] "Meter incompatibility is a barrier to switching when consumers are dissatisfied with their current suppliers’ service or prices."