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Mercury warns late customers: Pay in 7 days or GloBug prepay will be installed

posted Aug 11, 2011, 7:19 PM by ema-1 ema-1   [ updated Aug 11, 2011, 7:37 PM ]
"A fierce backlash from customers has forced Mercury Energy to review the wording of a letter it has sent to late-paying customers threatening to shift them on to pre-paid meters"

"Lynfield couple Allison and Peter Jones, who have been with Mercury ever since they were married 34 years ago, said they were "wild" when they received a letter last Friday threatening to put them on Glo-Bug after missing one payment because their bill was lost in the post"

"The letter tells people the company "will exercise our right to move you to our Glo-Bug prepaid service 30 days after the date of this letter" unless they pay their bills within seven days"

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