“People may not be aware the Scheme can look at this sort of complaint,” says Ms Jones. “In fact, the Scheme can look in to almost any complaint about an electricity or gas company, including problems with bills, meters, disconnections and damage to property. It can also look at complaints about access to land with electricity and gas equipment and the actions of staff or contractors.”

Media release: http://www.egcomplaints.co.nz/docs/EGCC_switching_Oct_10.pdf